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Mask Questions and Answers


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Where do you ship to?

Due to shippinng restriction and customs regulations during this critical time, currently we can only take orders from the United States, the United Kingdom, Germany, France, Italy & Spain. We will inform our commuity once we can ship to more countries.

How long does it take for delivery after I place the orders?

It will take approx. 2 business days for us to dispatch your orders. Tracking number will be emailed to you upon dispatching and it usually takes 5-12 business days to deliver to the U.S, the whole shipping process is fully trackable through the courier's website.

What’s the shipping method and how much does it cost?
Since Apr.20, we switched to the leading China-U.S shipping solution company - 4PX to manage all future U.S shippings.

We worked with DHL directly before, but DHL is getting slower due to custom clearance delays. The reason we switched to 4PX is that the 4PX Hybrid U.S Express is a dedicated solution that coordinates with DHL and USPS.,etc to skip customs clearance jam and ship via the fastest route available.

Plus, for U.S customers, 4PX offers a CUSTOMS-DUTY-FREE guarantee.

Most importantly, 4PX still honored the previous 76% deep discount we negotiated for the nonda community.

A tracking link will be sent to you once the order is dispatched, the whole shipping process is fully trackable one stop.
The quality of the mask
All of the 3-layer & KN95 face masks are listed by FDA and made by FDA registered manufacturers with top hygiene standards.
The price of the mask

Our cost of purchase to get all three types of masks directly from the factories are listed below.

The cost of purchase might change the following time, we will update our price accordingly. No matter what, the basic principle is always the same: Zero Margin to nonda users.

Why is there an order limit?
It is really difficult to get quality PPEs that are from manufacturers with FDA certification during this critical time, we want our limited supplies to reach as many users who need them as possible, and also prevent any reselling. Thus, we set a limit at ONE order per user.

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