Return Policy
7-DAY RETURN POLICY
If you are not satisfied with the product(s) you purchased from nonda.co for any reason, you have 7 calendar days from the date of delivery to request a full refund.
To be eligible for a return, all the following conditions must be met:
- Returned product(s) must be in the same condition that you received.
- All accessories originally included with your purchase must be included with your return.
- All returns must be authorized. To authorize the return, please contact our customer service at cs@nonda.us to request a Return Merchandise Authorization (RMA) within 7 days of your delivery date.
Additional terms and conditions:
- This policy applies only to product(s) you purchase directly from nonda.co.
- Original shipping charges are NOT refundable. We will deduct the shipping fee from your refund.
- nonda is not responsible for shipping costs associated with the return of the order. You must prepay all shipping charges and you shall take full responsibility for loss or damage to the product while in transit to nonda.
- Refunds will be issued to the original method of payment within 8-10 business days of nonda’s receipt of product(s). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
DELIVERY ISSUES FOR ZUS PRODUCTS (Exl ZUS Smart Vehicle Health Monitor Mini Giveaway)
If you have the tracking but didn't receive the package, please feel free to contact us in 2 months after the expected delivery date. We would help you to track and find the package. If the request is received 2 months after the expected delivery date, we are sorry but we cannot check with carrier anymore. No refund or replacement would be given by this case.
DELIVERY ISSUES For Smart Vehicle Health Monitor Mini Giveaway
Due to the nature of the free giveaway and the impact of the COVID-19 pandemic, all Smart Vehicle Health Monitor Mini orders will take longer for delivery than other ZUS Products. Please be patient for your order to arrive. No refund or replacement would be given before the expected delivery date. We will provide delivery proof upon your request.
Expected Delivery Date for customers in the following regions are listed below. At this moment, tracking is NOT available for those regions.
| Country | Shipping Provider | Expected Delivery Time (In business days) |
|---|---|---|
| United States | USPS First-Class Mail | 3~8 |
| United Kingdom | Royal Mail | 3~8 |
| Australia | Australia Post | 10~15 |
| Italy | Royal Mail International | 10~15 |
| Germany | Royal Mail International | 10~15 |
| Netherlands | Royal Mail International | 10~15 |
| France | Royal Mail International | 10~15 |
| Portugal | Royal Mail International | 10~15 |
| Spain | Royal Mail International | 10~15 |
| Belgium | Royal Mail International | 10~15 |
| Ireland | Royal Mail International | 10~15 |
| Sweden | Royal Mail International | 10~15 |
| Greece | Royal Mail International | 10~15 |
| Austria | Royal Mail International | 10~15 |
| Luxembourg | Royal Mail International | 10~15 |
For other countries not listed in the sheet above, you can check the estimated delivery date for your specific region on the checkout-shipping page before you order. Tracking is also available for these orders.
If you haven’t received your product after the expected delivery date, you may send us a request and we will help you track and find the package. A replacement or refund is only eligible when we couldn’t locate your order after the expected delivery date.
CONTACT US
If you have any questions on how to return your item to us, you can send a request here.
